Refund policy
Returns & Exchanges Policy
At TSUBASA, every order is carefully prepared and inspected to ensure the highest quality.
We accept returns and exchanges under the following conditions:
✔ Non-Personalized Products
You may request a return or exchange for any non-personalized item within 14 days of receiving your order.
❌ Personalized Products
Personalized items (including custom names, numbers, or any other customization) are not eligible for returns or exchanges, except in the following cases:
- You received the wrong product (incorrect model or size)
- The item is defective or arrived damaged
Return & Exchange Conditions
To be eligible for a return or exchange, the item must:
- Be in its original condition, with no signs of wear or use
- Be returned in its original packaging
Return Shipping Costs
- Return or exchange shipping costs are the responsibility of the customer.
- If the return is due to our mistake (incorrect or defective item), TSUBASA will cover all shipping costs.
How to Request a Return or Exchange
If you would like to request a return or exchange, or if you have received an incorrect or damaged item, please contact us at:
Please include your order number and, if applicable, photos of the item received. Our team will review your request and provide you with the next steps as soon as possible.
Thank you for your trust and support.
— TSUBASA