Shipping policy
Shipping Policy
At TSUBASA, we are committed to ensuring that your order is delivered safely and within the estimated delivery timeframe.
Order Processing
All orders are processed within 2–3 business days after payment has been successfully confirmed.
Delivery Time
The estimated delivery time is up to 3 weeks, depending on the destination and local shipping conditions.
Once your order has been dispatched, delivery times may vary depending on the shipping carrier and any applicable customs procedures.
Order Tracking
Once your order has been shipped, you will receive a tracking number.
You can track your shipment using platforms such as 17TRACK or Universal Parcel Tracking.
Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including shipping carriers, customs inspections, or periods of high shipping demand.
Lost or Missing Parcels
If your order is lost or does not arrive, please contact us at:
After investigating the issue with the shipping carrier, we will arrange a replacement shipment at no additional cost if the parcel is confirmed as lost.
Thank you for choosing TSUBASA.